Complaints

Model complaints policy

At Locks Heath Removals Ltd, we are an efficient removal and storage business that serves customers from from Southampton to Fareham, providing a comprehensive range of removal and storage solutions. Contact us today to find out more. Take a look below at our model complaints policy.
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Complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01329 849393 (Fareham), 023 8044 4319 (Southampton) or by mobile: 07860 828 080. Write to us at Unit C6 Segensworth Business Centre, Segensworth Rd, Fareham, PO15 5RQ, or email us at lhrrelocations@btinternet.com and we will aim to respond within 3 days of receiving your complaint. Where possible, we will provide you with a date to remedy any issues raised.
 
Where we are unable to resolve your complaint using our own complaints procedure, we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Trusted Traders in the first instance on 0117 981 2929.
Contact
For further enquiries, call Locks Heath Removals Ltd on
Fareham: 01329 849 393
Southampton: 023 8044 4319
Mobile: 07860 828 080

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